About Candidate


High School Diploma 2000
Kenwood Academy High School
Bachelor of Arts, Business Management 2005
Columbia College Chicago

Work & Experience

Enterprise Merchant Success Manager September 2022 - July 2023

Managed a book of business that generated in $1,288,788.64 Gross Profit (2020-2023) Efficiently resolved escalated merchant issues, ensuring high client retention. Key member of Groupon Sales mentoring team, providing guidance to new hires. Responsible for onboarding new and existing Merchants onto the E-commerce marketplace. Responsible for full lifecycle management of accounts from onboarding to post launch.

Senior Account Manager March 2013 - September 2022

Implemented strategic communication strategies to devise effective marketing solutions for business partners. Successfully met and exceeded metrics while ensuring merchant satisfaction, contributing to peak operational and fiscal performance. Efficiently managed escalated merchant issues, prioritizing timely resolution to bolster client retention. Fostered relationships with new enterprise partners on a global scale, utilizing existing connections and sales expertise to forge strong alliances. Played a crucial role as a mentor within the Groupon Sales mentoring team, guiding and supporting new hires in their professional development journey.

Associate Store Manager November 2008 - February 2013
Rent A Center

Oversaw financial transactions and ensured timely bank deposits. Spearheaded recruitment, hiring, and comprehensive training programs for new personnel. Efficiently administered inventory and safeguarded valuable store assets. Supervised and guided a team of five employees to optimize productivity and workflow. Accountable for meticulously vetting all new rental agreements, ensuring compliance and accuracy.

Job Training Participant October 2007 - November 2008
Chicago Urban League

Engaged actively in the "Pursuit of Excellence Job Training and Placement Program," actively contributing to skill development in job-related competencies. Participated in mentorship initiatives and rendered consistent volunteer support at the Urban League facility, fostering community engagement and personal development. Attended comprehensive seminars focused on acquiring essential job-related and interview skills, enhancing proficiency and expertise in these areas.

Assistant Manager June 2006 - September 2007
Oreck Corporation

Managed the procurement process for store merchandise and essential supplies. Served as a pivotal liaison connecting service staff with District Management. Guaranteed strict adherence to opening and closing procedures, ensuring store compliance at all times.

Assistant Manager June 2005 - June 2005
Lady Foot Locker

Directed and executed day-to-day store operations, ensuring seamless functionality. Provided supervision to Sales Associates and support staff, optimizing their performance. Conducted thorough industry trend analyses to inform strategic planning initiatives. Held accountable for comprehensive store merchandising and inventory management.