[Hiring] Bilingual Customer Service Agent at BrickBrands

February 5, 2024

Job Overview

  • Date Posted
    February 5, 2024
  • Location
  • Expiration date
  • Experience
    Fresh, 1 Year, 2 Years
  • Gender
  • hiringOrganization


Job Description


Great flexibility, support, and communication”

“Friendly and professional environment”   “Great place to work remotely”

“Diverse with lots of opportunities”       “I’ve never enjoyed a job as much”

Proud of our Finnish heritage, BrickBrands has been in the business for over 6 years providing 24/7 brand protection, positive brand sentiment and overall increased customer engagement in various languages and cultures.

BrickBrands is a fast-growing company offering a lot of opportunities and valuable learning experiences that open doors for talented individuals to be a part of our global team. We embrace and promote diversity and inclusivity, the first step in building better relationships and conversations. Thus BrickBrands is always on the lookout for self-starters with the passion to excel and to join us in our mission: Create opportunities for brands and communities to speak.

As part of a fast-paced environment, the need for additional resources appears constantly. Therefore we aim to build a pool of talented individuals and have our very own ongoing recruitment. Searching for individuals who are highly interested in social media, marketing, and customer experience to be a part of the global environment and learn the BrickBrands Way

Job Details

Here’s What You Will Do:

  • Responding to potential customers customer via chat, email, or direct messages
  • Use our online platform to monitor and engage with content seen all across the social media platforms
  • Work with various brands from different industries to detect, review and monitor all kinds of content
  • Rapidly identify any online communication, whether it’s a plain text or a meme, and stay up to date with the latest social media trends/lingo
  • Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
  • Closely work with clients to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly
  • Maintain constant communication with your shift manager to resolve any issues or questions


Here’s What You Will Need:

  • A High School Diploma or equivalent
  • A personal PC/laptop with a working webcam
  • MUST be able to hold up a conversation in Japanese, fluent and native speakers are a plus!
  • Excellent English communication skills in both written and oral.
  • General knowledge and interest in various social media de comunicación platforms
  • A good working home environment with a stable internet connection
  • Experience as a content moderator / engaging in all social media platforms is a plus!
  • Excellent Customer Service skills with the experience of working in a non-voice account
  • The ability to work an 8-hour shift, Monday – Friday, weekends off

Additional Information

The Perks BrickBrands Offers:

  • 100% Remote position
  • Healthcare reimbursement
  • Continuous learning experience & career growth opportunities
  • Offers competitive compensation based on location market rates
  • A great opportunity to work with some of the world’s coolest and most innovative brands
  • A welcoming environment where even your feedback and suggestions are all being taken into consideration
  • Enjoy working in a diverse & global team environment – BrickBrands team members come from different backgrounds

Encouraging individuals that are interested in working in social media and collaborating with a diverse team to apply and send your CV in English!