[Hiring] Community Manager at The Social Element

March 28, 2024

Job Overview

  • Date Posted
    March 28, 2024
  • Location
  • Expiration date
    --
  • Experience
    Fresh, 1 Year, 2 Years, 3 Years, 4 Years, 5 Years
  • Gender
    Both
  • hiringOrganization

    The Social Element

Job Description

🚀 Join Us at The Social Element! 🌟

Founded 21 years ago, we’re a leading, global and independent full-service social media agency with a team of over 260 members. From Diageo to Mondelez to Dr Pepper, we are trusted partners to some of the world’s largest brands.

Our winning formula? Building strong client relationships to become the voice of their brand on social media.

Why us? We believe in the power of Genuine Human Connection to drive brand growth, trust, and loyalty. Social media is our foundation, where we give brands the tools to emotionally engage with their audience like never before.

The Opportunity 👊

📱 Do you have an interest in engaging with online communities on social media?

Would you find it exciting to work on behalf a global brand?

Sound like you? We’d love to talk to you about this position!

We are looking for a native level Bulgarian Community Manager to support our client to build strong human connections with their consumers on their social platforms.

As a community manager, you will be responding to comments, complaints, queries and engaging ith the online audience on behalf of the brand. This will be in line with the brand’s social media strategy, tone of voice and brand guidelines so that you can communicate with the customers efficiently and effectively.

Our Community Managers protect our clients’ brands and make sure their reputation is kept safe at all times; they provide meaningful customer relationships, while being aware of any potential issues on the social media platforms.

Working Shift Hours 🕑

We are looking for a person who can support us with Bulgarian community management work for approx. 2 hours per week. You must have availability to carry out the following shifts:

Monday to Sunday between 7:30-8AM GMT. (30 minute shifts) with at least 1 weekend day to work.

*You will not be requied to work all 7 days as this will be shared with another community manager but the ideal candidate must be willing to work at least 1 weekend day and to cover the other community manager when they are on absent.

Requirements

About You 👇

💬 Native  level Bulgarian, in addition to fluency in written and spoken English (this is our main language of communication across the business and for training)

🧑‍🤝‍🧑 Background experience: either in engagement, social customer care, localisation, translation, copywriting, moderation, and/or community management either with a brand or digital agency.

📱Social media platforms knowledge:  experience in using a variety of social platforms: Facebook, Instagram, Twitter, Tik Tok, and Youtube and keeping up to date with the latest trends and changes in social.
📈 Tech Proficient: Have  confidence in using digital technology (google apps, communication tools, etc)  as you’ll be using a variety of online tools, project notifications and updates, video communication, so it’s essential to have this in a remote working set up.
✨ Eager to learn and receptive  to feedback:  your work will be QAd weekly to make sure you meet the set KPIs, but don’t worry! We’ll make sure you have all the tools and knowledge you need to succeed in the role.

🤝Demonstrating commitment and reliability by respecting your assigned  shifts by being on time and focus on your work.

The Hiring Process

​The hiring process for this position will be made up of the  following stages:

📜 Online assessment

🤝 Interview with the talent Team

We are excited to receive your application! ❤️

IT Policy 💻

We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:

  • Operating system Windows 10 64bits or higher / MAC OS X version 12 (Monterey) or higher. We do not support Windows 8 or older / MacOS Big Sur or older.
  • i5 8th generation or faster 64-bit (x64) processor
  • At least 8GB RAM (16GB recommended)
  • Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended)
  • 40 GB available HDD (SSD recommended)
  • A Webcam and headset
  • Android or iOS device for 2FA
  • Chromebook & Linux not compatible

Please Note: It is essential to have all IT requirements to qualify for the hiring process and IT policy.

Chromebook, Linux and Cloud VMs are not supported. If you wanna run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this.

Our Diversity, Equality & Inclusion Commitment 🩵

We aim for our hiring process to be fair, transparent and based on merit, skill and experience related to the role.

We are eager to receive applications from people of all backgrounds, especially those who may have been under-represented in the workforce. We truly value  having divergent thinkers who bring various experiences and perspectives  to our team.

We understand that many times the hiring process can be challenging, and we want to ensure that all candidates feel supported and that they can perform at their best. So if you require any additional support or accommodation, please don’t hesitate to let us know in your application and a Talent team member will reach out to you.

We also recognise that the confidence gap and imposter syndrome can hold candidates back from applying and  this gets in the way of meeting spectacular talented people, so even if you feel you don’t fulfil all the job  criteria, we still encourage you to apply. Who knows, you could be exactly who we’re looking for.