[Hiring] Customer Support Representative at Crewbloom

April 3, 2024

Job Overview

  • Date Posted
    April 3, 2024
  • Location
  • Expiration date
    --
  • Experience
    2 Years
  • Gender
    Both
  • hiringOrganization

    Crewbloom

Job Description

We’re looking for someone who genuinely loves to help people. You like to talk and problem-solving comes naturally to you. If this is you, then we want to talk to you!

The starting rate for this role is 4 USD per hour.

Job Responsibilities

  • Manage incoming email and chat tickets, including social media inquiries.
  • Anticipate that you will also be handling phone calls from customers.
  • Identify and assess customers’ needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Requirements

  • At least 2 years of customer support experience
  • Impeccable English written skills
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Good listening skills and experience in note-taking
  • Proficiency with GSuite

System Requirements

  • At least 15mbps main internet and at least 10mbps for backup
  • A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
  • Note: Back-ups should still be able to function when there is a power interruption
  • A webcam
  • Noise-canceling USB Headset
  • Quiet, Dedicated Home Office
  • Smartphone

Benefits

  • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
  • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
  • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
  • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
  • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
  • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.