[Hiring] German Customer Support at Invisible Technologies

March 18, 2024

Job Overview

  • Date Posted
    March 18, 2024
  • Location
  • Expiration date
    --
  • Experience
    Fresh, 1 Year, 2 Years, 3 Years, 4 Years, 5 Years
  • Gender
    Both
  • hiringOrganization

    Invisible Technologies

Job Description

The Business Context

You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But here’s what AI may be able to help the world with: finding medical diagnoses, teaching you about scientific research, and calculating the complexities of any function.

But, like humans, algorithms are what they eat. They’re only as good as the rules they know and the data they’re trained on. We’re the team that helps model these behaviors.

The Role

As a German-Speaking client phone outreach operator at Invisible, you will play a crucial role in driving our client’s success by identifying and securing opportunities within the Japanese-speaking market. You will work closely with our client to promote their services to potential buyers while providing outstanding customer service.

System Requirements

Must meet minimum system and internet requirements

  • 20 download, 5 upload Mbps
  • Dual-core processor with hyper-threading
  • 8g RAM
  • Must have a microphone with very clear audio
  • If your area receives power interruptions you must have a backup power supply (UPS)

Role Requirements

  • Fluency in spoken and written German is essential.
  • The role requires extensive communication with German-speaking clients
  • Fluent in written and spoken English
  • Available for 20-40 hours per week (Monday-Friday) in the CET time zone.

Responsibilities

  • Order Confirmation: Confirming a customer’s order and sourcing information while maintaining a friendly, warm tone.
  • Onboarding: Training, account setup, and ensuring the customer has all the necessary resources and information to use our client’s service effectively.

Qualifications

  • Prior experience in phone outreach in the German market.
  • Strong interpersonal and negotiation skills.
  • Ability to work independently and as part of a team.
  • Goal-oriented with a focus on achieving and exceeding targets while maintaining high quality standards.
  • Knowledge of the restaurant industry is a plus.

Compensation

Type: Hourly

Remuneration: $8/hr

Life & Career

Ideally you are available between EST/CST or PST time zones. The work is steady, the hours are flexible, the work is enjoyable, and leaves room for advancement into more senior training roles and project management roles on the Invisible team as the project expands. We’re keen to share more in interviews.