[Hiring] Staff Solutions Architect (Front-End) at Code for America

Job Overview

Job Description

Code for America believes government can work for the people, by the people, in the digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions.

Our employees and active community of volunteers build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact.

At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.

Code for America is looking for a talented Staff Solutions Architect who will help the organization build products and digital services that transform the way government delivers services to communities in need.

As of October 27, 2023, Code for America has reached a CBA (collective bargaining agreement) with Code for America Workers United, affiliated with OPEIU (Office Professional Employees International Union, Local 1010). This position is not designated as part of Code for America Workers United.

About the Role: 

In this role, you’ll work with a team of designers, researchers, engineers, product managers, and policy experts across our program portfolios. You will lead technical collaboration with government partners through discovery, delivery, and sustainability phases as we expand our efforts across the country. You’ll spend time with key government agencies to build rapport with their technical team, understand their technical landscape and needs, pilot interventions to improve access to their programs, and create and drive the technical implementation plan to scale and sustain the improvements.

This role may be perfect for you if you have the technical skills to tackle engineering problems, the social skills to face human-factors problems, and the judgment to differentiate between the two. The ability to communicate complex technical concepts in straightforward language to non-technical audiences will be critical to your success.

Solutions Architects at Code for America are an integral component of all of our program areas. There are currently three program areas at Code for America:

This role will report to a Solutions Engineering Manager and may be remote or based in San Francisco optionally. This role can include travel up to 10% of time.

In this position you will:

Solutions Development (30%)

  • Lead technical advisement, implementation, migration, and integration projects for government services.
  • Implement proof-of-concept applications, software installations, and custom development projects.
  • Work closely with clients to understand and map out detailed technical architecture, specifications, and requirements
  • Develop and implement training plans and documents to empower government agencies to improve and modernize the delivery of government services.

Partnership & Collaboration (30%)

  • Build and maintain relationships and develop technical champions within government and partner organizations.
  • Work closely with cross-functional government partners to clarify problems and understand system constraints, and offer feasible and high-value technical solutions that consider the needs of all stakeholders.
  • Collaborate with government partners and provide written resources to communicate complex technical concepts.
  • Assist in plans for bridging the gap between government partner needs, existing environments, and long term product opportunities for the organization – informing how we create repeatable solutions and increasingly productize our work.
  • Development government hand-off and sustainability plans to ensure states are able to continue their work after our engagement has ended.

Strategic Leadership (30%)

  • Evaluate the technical landscape, document technical challenges, and draft assessments and recommendations.
  • Provide solutions-oriented technical perspectives and expertise in service of improved government services for government agencies, organizational stakeholders, and other key audiences.
  • Document and advocate for best practices and process improvements for technical solutions in your program area.
  • Identify and execute on opportunities to make your team more effective.
  • Identify repeatable solutions to difficult technical/architectural challenges.
  • Bring a technical solutioning lens to cross-functional conversations.

Other duties as assigned (10%)

About you:

This position is a perfect fit for someone with the technical skills to tackle engineering problems, the social skills to face human-factors problems, and the judgment to differentiate between the two. The ability to communicate complex technical concepts in straightforward language to non-technical audiences will be critical to your success.

  • 7+ years of experience as a Software Engineer, Solutions Engineer, or Solutions Architect with experience leading projects and interacting with customers
  • 4+ years of experience coding front-end systems, in particular any experience with AngularJS or other front-end web development frameworks
  • Client facing development experience that involves working with clients to pin down the details of specific customizations, and document precise technical requirements
  • Ability to engage in research to learn about current systems and architecture, and then incorporate this knowledge to design new solutions and new architectures
  • Fast learning curve and capacity to get up to speed in new technologies quickly
  • Fundamentally curious and empathetic; able to thoughtfully balance partner, user, and team needs and identify solutions that move the work forward towards greater impact
  • Outstanding written and verbal communication skills, with exceptional attention to detail
  • Passion for our mission of making government services better for people who need them most
  • Strong self management skills and a proven ability to manage multiple engagements simultaneously
  • Tenacity and adaptability; able to navigate relationships and technical challenges and unblock yourself and your team

It’s a bonus if you/have: 

  • Experience working with or in government.
  • Personal experience with or professional experience working within the justice system, social safety net or other mission-relevant government services.
  • Experience working with machine learning or natural language processing technologies
  • Experience with Salesforce or Robotic Process Automation software
  • Experience with government procurement processes

What you’ll get

Salary: 

Code for America’s salary bands are transparent as a part of our commitment to diversity, equity, and inclusion. We are happy to extend this transparency in the recruitment process. As part of our equitable hiring practices, we target the 2nd quartile midpoint number of each salary band, for all new hires.

Offer targets vary based on market / geographic location. The target offer numbers for this role range from $128,945 to $157,850, annually.

Benefits and perks: 

  • Values:
    • Leadership and teammates who value Equity, Inclusion, and Diversity (DE&I)
    • A collaborative, cross-functional, hardworking, and fun environment
  • Medical:
    • Full benefits package with options up to 100% coverage towards select medical, dental and vision plans
    • Employer contributes up to 80% of the cost towards dependent and family coverage
  • Retirement & 401k Plans:
    • Employees under 3 years eligible for a 100% employer match of up to 3% of employee contribution
    • Employees with 3+ years eligible for an additional 50% employer contribution over 3%, to a maximum of 5%
  • Professional Development:
    • $1000 annual (per calendar year) stipend towards professional development; prorated at time of hire
    • Up to $1000 of professional development funds can be rolled over each year, up to a maximum of $2000
  • Time Off: 
    • Open personal time off, a minimum of 16 paid holidays, and an org-wide closure Christmas Day through New Years Day
    • Paid sick time; up to 96 hours annually
    • Competitive paid parental and family leave
    • 4 weeks of paid sabbatical after 4 years of service, with an option of up to 4 additional weeks of unpaid time away
  • Remote Work:
    • Code for America employees may work remotely across the US
    • Code for America employees main residence must be within the US
    • Full-time employees work 40 hours per week, Monday – Friday
    • Collaborative working hours: we aim to hold all internal meetings between 10 AM – 3 PM PT. We expect all Code for America staff to be available during these set working hours
  • Employee Enablement Support: 
    • Laptop provided
    • $700 remote environment setup; $200 stipend and up to $500 reimbursement, in accordance with our equipment policy
    • Cell phone and/or internet reimbursement of $50 per month

Equal Employment Opportunity: 

Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.