[Hiring] Technical Support – Saas/B2B Software Company at GrowthAssistant
Date PostedNovember 8, 2023
Experience2 Years plus
GrowthAssistant is looking for a Technical Support Specialist to with experience in supporting a SaaS/B2B software company in the US. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. This is an excellent opportunity for someone who wants to work with a well-known brand and continue learning and growing during their career.
- Work From Home
- Attendance, Performance, and Referral Bonuses
- Paid Holidays and Time Offs
- Health Insurance Card
- Updating knowledge based tool when necessary
- Alerting Engineering team for bug issues
- Provide technical assistance to customers via email, chat, and phone in a timely manner, contributing to team goals around response times
- Communicate via Slack to cross-functional teams (Engineering, Product, Etc) when needed to resolve issues
- Answer customer queries with templated responses – client to provide templates
- Escalate inquiries when necessary
- 2+ years experience with Zendesk or similar ticketing platform (Zendesk strongly preferred)
- Prior experience doing technical support for a SaaS / B2B software company
Nice to Have:
- Experience with Agora or similar tool/platform
Jumpstart your application by filling out our application form AND completing the video recording ahead of time! Here’s the link to our video recording for you to complete:
Do you already have a pre-recorded video? Include it in your portfolio and we can review it instead! Make sure you’ve provided a brief summary about you, your work achievements and why you’re the next best hire!
Completion of video recording helps us expedite the application process a few days earlier than expected!
We are looking for someone who wants to grow as part of a team. Ideal candidates desire to learn, grow and take on more responsibilities along the way. Join our team now!