[Hiring] Technical Support – Saas/B2B Software Company at GrowthAssistant

Job Description

GrowthAssistant is looking for a Technical Support Specialist to with experience in supporting a SaaS/B2B software company in the US. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.  This is an excellent opportunity for someone who wants to work with a well-known brand and continue learning and growing during their career.

The Benefits:

• Work From Home
• Attendance, Performance, and Referral Bonuses
• Paid Holidays and Time Offs
• Health Insurance Card

Core Tasks:

• Updating knowledge based tool when necessary
• Alerting Engineering team for bug issues
• Provide technical assistance to customers via email, chat, and phone in a timely manner, contributing to team goals around response times
• Communicate via Slack to cross-functional teams (Engineering, Product, Etc) when needed to resolve issues
• Answer customer queries with templated responses – client to provide templates
• Escalate inquiries when necessary

Must Have:

• 2+ years experience with Zendesk or similar ticketing platform (Zendesk strongly preferred)
• Prior experience doing technical support for a SaaS / B2B software company

Nice to Have:

• Experience with Agora or similar tool/platform

Jumpstart your application by filling out our application form AND completing the video recording ahead of time! Here’s the link to our video recording for you to complete:

Start your video recording here!

Do you already have a pre-recorded video? Include it in your portfolio and we can review it instead! Make sure you’ve provided a brief summary about you, your work achievements and why you’re the next best hire!

Completion of video recording helps us expedite the application process a few days earlier than expected!

We are looking for someone who wants to grow as part of a team. Ideal candidates desire to learn, grow and take on more responsibilities along the way. Join our team now!